Refund Policy

Refund Policy

At CANQOR, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward refund policy to ensure your peace of mind. Please review our policy below:

30-Day Money Back Guarantee:

• We offer a 30-day money-back guarantee on all eligible products. If you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund, excluding shipping costs.

Return Eligibility:

• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
• Some products may have specific return guidelines or non-returnable items due to hygiene or safety reasons.

Initiating a Return:

• To initiate a return, please contact our customer service team at info.canqor@gmail.com within 30 days of receiving your order.
• Please provide your order number, reason for return, and any relevant photos if applicable.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of returned items.

Refund Process:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Exchanges:

• We currently do not offer exchanges. If you need a different item, size, or color, please initiate a return for a refund and place a new order.

Contact Us:

• If you have any questions about our refund policy, please contact our customer service team at info.canqor@gmail.com